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Buyer FAQ
Browse the digital services available by category or search keywords. Once you find a service you like, click ‘Order Now’ or message the seller to discuss a custom order.
Yes, you can message a seller to explain your specific needs. The seller can then create a custom offer tailored to your request. Or you may “Post a Request at your frontpage as well.
We support local payment gateway (FPX), credit/debit cards, ensuring a secure and convenient checkout experience.
Yes, a small buyer fee (5%) will apply at checkout. This helps cover platform maintenance and support services for a secure marketplace experience.
Use the secure in-platform messaging system to chat with the seller before or after placing your order. This helps ensure clear communication and project expectations.
You can request revisions within the allowed limits. If unresolved, you may open a dispute and our support team will assist in reviewing the order.
Log in to your dashboard and go to ‘My Orders’ to view all active, completed, or cancelled orders in real-time.
Delivery times vary by service. Each listing shows the estimated delivery time, so be sure to review that before placing your order.
Yes, but cancellation depends on the order status. If the work has started, you may need mutual agreement or platform mediation to cancel.
Absolutely! After an order is marked complete, you’ll be prompted to leave a rating and review based on service quality, communication, and overall satisfaction.
If an order is cancelled, your payment will be refunded to your platform wallet.
Yes. Our platform uses secure payment processing and escrow to ensure that funds are only released when the work is delivered and accepted.
Yes! Click the heart icon on any service listing to add it to your favorites for quick access later.
Currently, we only support digital services that can be delivered online. Local or physical services are not supported at this time.
You can reach out to our Support Team via the ‘Contact Us’ form or Help Center available in your account dashboard.